Memberships FAQ

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At Rosas Medical Center, we understand that navigating healthcare options can raise many questions. That’s why we’ve created this FAQ section to provide clear, concise answers about our Membership Program. Whether you’re considering joining or are already a member, this section outlines the services included, how the membership works, payment terms, cancellation policies, and how to make the most of your benefits.

Our goal is to help you feel confident and informed as you take charge of your health with the support of a community-focused, bilingual medical team.

1. What is the Rosas Medical Center Membership program?

The membership program is designed to offer exclusive benefits and personalized healthcare services to our members, in addition to discounts on services not included in the membership, whether those services are offered in our clinic or by third parties.

2. What services are included in the membership?

Memberships typically include access to general medical consultations, basic laboratory tests, preventive care, mental health support, and more depending on the selected membership plan.

3. Are Telehealth consultations available with my membership?

Yes, members have access to both in-person and Telehealth consultations, depending on the plan selected.

4. Do I need insurance to benefit from the membership?

No, the Rosas Medical Center Membership is not insurance. It is a direct healthcare access model designed for individuals with or without insurance.

5. Can I access specialists or diagnostic tests through the membership?

Yes. While some services are included, others—such as imaging studies or specialist care—may be offered at discounted rates through our network of third-party providers.

6. How do I pay for my membership?

Payments can be made by credit card, debit card, or cash. Monthly, semi-annual, and annual payment options are available.

7. Can I cancel my membership at any time?

Yes. Members may cancel their membership at any time. If cancelled within the first 30 days, a refund of prepaid fees (excluding enrollment and the first month) is issued.

8. What happens if I miss a payment?

Your membership will be suspended. To reactivate, you must re-enroll and pay the enrollment fee again.

9. Are the discounts only available at Rosas Medical Center?

No. Discounts are available both for services provided in-house and through participating third-party providers.

10. How do I know which providers offer discounted services?

A list of participating providers is available on our website and is updated regularly.

11. Can family members be included under one membership?

Yes, we offer family membership plans that cover multiple members of a household at a discounted group rate.

12. Is there a membership plan for mental health services only?

Currently, mental health services are included as part of comprehensive plans, but standalone mental health memberships may be introduced in the future.